Interview with Christophe Dupuy,
BtoB Customer Expert Framework – Enedis
Can you briefly introduce us to the Enedis National Centre of Expertise?
The Enedis National Centre of Expertise is an entity with a national scope, for the benefit of our internal clients who are our 25 Regional Directorates. To support them during major business transformations. We are a team of around 150 employees, spread over 27 sites across the country to ensure proximity to the Regional Divisions.
Our scope of activity allows us to work in 5 areas: Our scope of activity allows us to work in 5 areas:
B2C Clients, B2B Clients, Connection Engineering, Operations (Technical Interventions Management and Electrical Networks Operation) and Cartographic Heritage.
What are the main issues and objectives of this National Expertise Centre?
The main objective of the Enedis Centre of Expertise is to respond to requests from Regional Directorates in order to give them complete satisfaction on all their issues.
Our main challenge is the deployment of new business/IT projects and their control over the long term in the service of Enedis business lines transformation and the Regional Departments performance.
The group’s strategy of combining these 5 business lines into a single entity has made it possible to strengthen the proximity of the teams and the increase in skills.
What issues would you like to address by implementing a skills management solution?
Every year, the Enedis group carries out a social barometer that enables all employees to answer questions on how their jobs are perceived, the issues at stake and their objectives.
The 2018 barometer revealed the need for employees to get to know each other better and to have a better understanding of each other’s skills in order to encourage mutual assistance and the search for expertise. We have therefore set up a working group to meet this need.
Why did you choose the SaaS eLamp ?
Before resorting to an external solution, we studied all the internal tools we had, but none of them could ensure skills management.
eLamp was therefore our entry point for skills management, because by starting with skills we get to know each other better, especially as we are spread over 27 different sites and we don’t meet each other every day. It’s a way to be able to call on each other as business experts on any subject and in any context, particularly thanks to their Mobile application.
What were the stages of the project?
The first step was to define and frame the need. We established a specification for eLamp so that they understood how we wanted to use a talent management solution, taking into account our context, internal policy, processes and level of maturity.
We then defined the functional and technical aspects. eLamp’s response to these specifications was then validated for deployment throughout the entire Enedis Centre of Expertise (150 employees).
How does eLamp accompany you?
To date, elamp supports our project team on topics related to how to define the skills repository, but also on the overall tool’s functionalities. eLamp provides local assistance and support, with regular help, including direct communication through the solution.
eLamp also accompanied us by giving us recommendations because we were in demand on the subject of skills. The eLamp teams are following us in order to manage the timing of the next deployment.
eLamp’s teams also provided us with advice on the communication strategy necessary for the launch, giving us feedback but also communication materials.
The final word
We are going to roll out eLamp to our 150 employees in the near future. The challenge will be to see how the employees will adopt the solution both in creating their profiles and on a daily basis to get to know each other better and to help each other.
We hope that the deployment will be a success and that it will enable us in the future to be even closer to our customers and to strengthen our community of experts to improve the management of our projects.